Shipping policy

DOMESTIC & INTERNATIONAL

All orders ship within 1-4 business days. 

All orders are shipped through UPS OR USPS

All orders are standard with no signature required. 

 

DOMESTIC SHIPPING

Shipping fee: ORDERS OBOVE $200 SHIP FOR FREE

STANDARD: 10 USD [ 4-6 BUSINESS DAYS]

PRIORITY: 15 USD [3-5 BUSINESS DAYS] 

EXPRESS: 25 USD [ 1-2 BUSINESS DAYS]

 

All orders shipped include tracking information, 

which can be acquired from the UPS or USPS website.

 

INTERNATIONAL SHIPPING

Shipping fee: CALCULATED AT CHECKOUT  

All orders shipped include tracking information, which can be acquired from the UPS or USPS website.

NOTE 

Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs can impose taxes & duties on the shipment.

OPEN AIR OFFICIAL LLC. cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order.Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 25%. Packages not retrieved are either shipped back to us, or abandoned. 

 

DAMAGED, LOST & STOLEN ORDERS

Open Air is not responsible for any lost or stolen goods once they leave our facility and are in the possession of the parcel service. Open Air will only accept returns/exchanges if the item is defective. 

 

REFUND POLICY

ALL SALES ARE FINAL

Open Air will only accept returns/exchanges if item was received defective or damaged, Inquiry must be submitted within 3 days of receiving item or items to be considered. 

inquires email: ACCOUNTING@OPENAIRLOSANGELES.COM

[INCLUDE NAME & ORDER NUMBER IN EMAIL SUBJECT]